Services Provided by Rapid Response

The Rapid Response team accepts inquiries either through our contact form, or via e-mail at rapidresponse@fas.harvard.edu. During the Workforce Planning rollout, Rapid Response is able to assist your department with many transactional and other needs on FAS platforms, as detailed below.

Requests can be treated as one-offs, or batched together if your department has a queue they are working to clear. Please provide as much context as possible when submitting, so that our team can best determine how to support you, and resolve your request as quickly and efficiently as possible.

Aurora

  • Create/Approve actions at the Departmental level
  • Assist with Aurora Reporting
  • Create Job Data Changes
  • Create Costing Change Actions
  • Edit Positions

Buy2Pay

  • Approve Requisitions up to Level 4
  • Create/Approve PRs and NRs
  • Create POs or Change Orders
  • Receive Items in the System
  • Manage Suppliers

Concur

  • Prepare Reports
  • Troubleshoot Stuck Reports
  • Act as Expense Approve on assigned reports
  • Submit reports on behalf of users (including departures)

HART

  • Run one-off/as needed reports
  • Assist with setting customizations

Journals

  • Prepare & Submit
  • ADI and GL-PCR creation

PeopleSoft

  • Payroll Registers
  • Approve Student Payroll
  • Approve Staff Payroll
  • Student Quick Hires
  • Temp/LHT Quick Hires
  • Payroll Reports
  • Proxy Reports
  • Proxy Absence Approval

Misc. Requests

  • Mailing List Requests
  • Escalate Systems Access Requests (including SharePoint, GDrive, and File systems) to HUIT
  • Escalate building access shutoffs to OPRP
  • Policy guidance & support
  • Wayfinding for training, support, and resources