FAS Rapid Response
About the Rapid Response Team
The Rapid Response Team is a support initiative, created as part of the FAS Workforce Planning Rollout. It is composed of subject matter experts from units across FAS, and spearheaded by the Administrative Operations ASAP Team. Our request form and email, rapidresponse@fas.harvard.edu, go directly to a team of people who are working quickly to resolve your administrative inquiries. Our request form is the fastest way to contact our team.
The Rapid Response Team is staffed Monday - Friday, 9:00 - 4:00 PM and we aim to respond to all inquiries within the same day. If you contact us after hours or at the end of the day, we will begin working on your inquiry the next business day.
When Should I Contact the Rapid Response Team?
| Situation | Contact? | What Happens Next? |
|---|---|---|
There’s no one who can help you complete a task in your department or center | ✅ Yes | Rapid Response will investigate and either help you by completing your request, finding an answer or resource for you, or in some cases, connecting you with the appropriate team. |
You need help completing a high volume of administrative system transactions
| ✅ Yes | Rapid Response will take on these transactions to help you clear this workload. |
Your request involves HR, Finance, HUIT, or another administrative area, but you're unsure who can help in the new model | ✅ Yes | Rapid Response will answer your question or coordinate with the appropriate team and ensure your request gets to the right place or is expedited to the right person.
|
Your request spans multiple administrative functions | ✅ Yes | Rapid Response will take this on; coordinating across teams to get you an answer. |
You need system documentation, resources, or training | ✅ Yes | Rapid Response will get you the appropriate materials or support, which could include job aids, process documentation, trainings, or 1:1 coaching sessions. |
You have a very specific issue related to: Communications, Research Administration, Academic or Researcher Affairs, Facilities, or HR (benefits, employee relations, Title IX) | ❌ No | Contact these groups directly. If you are unsure who to contact, you can reach out to Rapid Response and we will help you find the right contact, coordinate across groups, or expedite a concern. |
You are in an emergency situation | ❌ No | Contact Harvard University Police Department at 617-495-1212 or 911 if appropriate. For a building or facilities emergency, contact the OPRP Operations Center 24/7 at 617-495-5560. For a personnel emergency or crisis, contact your HR Consultant or the EAP. |
You or a member of your team are contacted by the media | ❌ No
| |
You need someone to sit in your department for and fill all the duties expected of one particular role. | ❌ No | Rapid Response cannot provide temporary staffing. Please contact your HR Consultant to determine the best course of action. |
Instructions for accessing our request form for the first time
Our request form is behind Harvard Key. When you login for the first time, enter your Harvard Key email in the Work email field, then click Continue. You will be redirected to the Harvard Key login screen.
You do not need to create an account to reach us. Your login is your Harvard Key.
Instructions for accessing our intake form subsequent times
You may see a slightly different version of the login screen for our Intake form for subsequent requests. Your Harvard Key email will automatically populate on screen. Click on the button that says Sign in with company account to access the Harvard Key login screen.
